Privacy Policy

Last updated: August 9, 2026

This Privacy Policy explains how Ana Rocha PA, operating as Ana Rocha Estates ("we," "us," or "our"), collects, uses, and protects information when you contact us through WhatsApp, our website, or other communication channels in connection with real estate services provided by Ana Rocha, Realtor® Associate at Elite International Realty.

Information We Collect

When you message us on WhatsApp or submit a form on our website, we may collect:

• Contact information: your name, phone number, and email address.
• Communication content: the messages you send us, including questions and conversation history.
• Real estate preferences: information you choose to share such as budget range, preferred area, purpose of purchase, payment method, timeline, residency status, and intended legal structure (e.g., ITIN or LLC), where relevant to helping you find a property.
• Country of origin, when relevant to providing guidance tailored to international buyers.

We do not knowingly collect financial account numbers, government identification numbers, or other sensitive personal data through WhatsApp messaging. Please avoid sending such information in chat.

How We Use Your Information

• To respond to your inquiries and provide real estate guidance and property recommendations.
• To qualify your interest so Ana Rocha can follow up personally when appropriate.
• To communicate with you about properties, market updates, or your ongoing transaction.
• To improve the quality of our automated and human customer service.

Automated Messaging

We use WhatsApp Business API and an AI-assisted virtual assistant to provide initial responses to common questions. Conversations may be escalated to Ana Rocha directly for matters requiring a licensed professional, such as pricing, availability, legal, tax, or visa-related questions.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our messaging and scheduling systems (such as Meta/WhatsApp, and our workflow automation and email marketing providers), solely to deliver our services.
• Elite International Realty, our brokerage, where necessary to complete a transaction.
• Legal or governmental authorities, if required by law.

Data Retention

We retain conversation and contact information for as long as reasonably necessary to provide our services and maintain business records, or as required by applicable real estate and tax regulations.

Your Choices

• You may opt out of receiving messages from us at any time by replying "STOP" or requesting removal directly.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Security

We take reasonable measures to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: